Operations and efficiency are complementary in any organization that is profitable. Have you calculated what it costs for your workforce to carry out its daily tasks? How does this relate to the people and processes in your IT organization?
True fact: Scaling a business can provide significant cost savings and allow IT staff to focus on strategic and innovative, rather than administrative, work. IT automation is a powerful enabling process. The best way to do this is to assess all departmental processes and tasks, eliminating inefficiencies in the business by automating all low level tasks where possible.
WHAT IS AUTOMATION? WHY DO IT?
IT automation is the process of creating or using software and systems to replace repeatable processes and reduce manual intervention. Once monetized, the amount of time spent by staff trying to manage low level tasks that collectively are business critical can be significant. Efficiency becomes a major cost saving, not only in time, but in profitability.
Technology can help you reduce your workload or make procedures more efficient, but there are a few things to keep in mind.
SHOP AROUND, DO YOUR DUE DILIGENCE
First, you’ll need to explore your options. Once you complete the departmental process assessment, you will discover that not every solution will be the right fit for your company. Due diligence is critical as you could easily end up spending more on a piece of software that may not be the best fit for what you’re trying to accomplish. Don’t be fooled by flashy presentations and hard sells. Understand your needs clearly and look for the best fit. Request a demo in your environment that will produce real-time results for your confirmation of fit. Look for functionality that lightens your workforce workload. Some areas to consider when it comes to choosing the right solution for you
- Discovery digital assessment
- Analytics and exception reporting
Tools with this kind of functionality can greatly improve the business performance long term and efficiency is something every stakeholder is interested in.
SCALE AND OPTIMIZE
Less is often more. Cancel unneeded services regularly. Having more tools increases the complexity of your operations, so fewer tools may be better. This is why the assessment and due diligence are critical in finding the best fit. You may even find all-in-one solutions that serve multiple needs instead of just one.
Deciding on the right tech and automation tools will depend on the exact nature of your business, but you can put a great deal on autopilot if you know how. The result will be increased productivity and less manual involvement. Streamlining your workforce’s tasks also goes a long way in achieving the intended objective. Savings have been calculated to run into millions of dollars when automation is done correctly.
Workers must be proactive about aligning their tasks and careers with evolutions in technology. Digital transformation is compelling enterprises and workers to grow together, not apart.
The WorkMarket’s 2020 In(Sight) Report, details the costly impact inefficient workforces have on revenue and overhead for businesses, as well as personal profit and peace of mind for employees. Many employees consider aspects of their jobs to be repetitive and open to automation, while business leaders claim that significant portions of their workdays are ideal fits for automation. According to the report;
- 41% of business leaders are currently using workforce automation technology,
- 53% of employees state that they can save up to 2 work hours a day, calculating to 240 hours per year through automation,
- 78% of business leaders state that automation can free up to 3 work hours a day (360 hours per year).
- 61% of business leaders believe that automation can be very easily utilized in their industry and jobs within their industry in the next 12 months
With technology trends headed in this direction, if your intended objectives as a business leader are profitability, accuracy and an innovative, highly productive workforce, then automation should be a very strategic consideration in your business. The age old saying proves true – work smarter not harder!